Support

Last updated 15 July 2026

Need a hand with Partio? We're happy to help. The fastest way to reach us is by email — we usually reply within 1–2 business days. Partio works without an account, so there's nothing to log into and no password to reset.

Contact us

Email us at dogukanalig@gmail.com with your question and we'll get back to you. To help us resolve an issue quickly, it's useful to include your device model (for example iPhone 15), your iOS version, and a short description of what happened.

Frequently asked questions

Do I need an account to use Partio?

No. Partio doesn't use accounts or logins. Scanning a business card and drafting messages happen on your iPhone; researching a lead sends the details you provide to our server.

How do free searches work?

Every device gets one free lead search. After that, you can continue by buying a one-time search pack or subscribing to Unlimited. Your remaining searches are shown in the app.

How do I restore a purchase?

Open the paywall and tap Restore purchases. Make sure you're signed in with the same Apple ID you used to buy. If a purchase still doesn't appear, email us and we'll help.

How do I manage or cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions, choose Partio, and change or cancel it there. Cancel at least 24 hours before the renewal date to avoid the next charge.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and select the purchase to request a refund.

A search failed or is taking a long time — what should I do?

A lead search checks several public sources, so it can take a little while. If it fails, check your internet connection and try again. If the problem keeps happening, email us with the name or company you searched and roughly when it happened, and we'll look into it.

How is my data handled?

We built Partio to work without an account, and we don't sell your data or use it for advertising. See our Privacy Policy for the full details.

How do I delete my data?

Leads you save live on your device — remove them in the app or uninstall Partio to delete them. To remove data tied to your device on our server, email us at dogukanalig@gmail.com and we'll take care of it.

Report a problem or request a feature

Found a bug, or have an idea to make Partio better? We'd love to hear it. Email dogukanalig@gmail.com and include your device model, iOS version, and what you expected to happen.

About us

Partio is operated by Dogukan Gundogan, based in Munich, Germany. For anything not covered here, just reach out — dogukanalig@gmail.com.